Guest Services Assistant (Nights)

Crowne Plaza Liverpool John Lennon Airport; Lancashire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel management company is seeking a Nights Guest Service Assistant to deliver exceptional service during overnight hours. The role involves welcoming guests, providing drinks and food services, and ensuring all safety and service standards are met. Ideal candidates will have prior customer service experience and the ability to work independently. Attractive benefits include discounts on hotel stays and access to leisure facilities.

Benefits

Discounted hotel stays

Retail discounts

Access to Leisure Clubs

Career development

Wellbeing support

Qualifications

• Previous experience in a fast-paced, customer-facing role is desirable.
• Genuine passion for delivering outstanding customer service.
• Ability to work independently during night shifts.

Responsibilities

• Build strong relationships with guests and adapt to their needs.
• Welcome late arrivals and ensure VIP guests are recognized.
• Serve drinks and prepare food from the 24-hour menu.
• Check out early arrivals ensuring accurate billing.
• Support the night audit process and ensure safety requirements are met.

Skills

Customer service

Communication

Technology usage

Organizational skills

Problem-solving

Tools

MS Office

Job description

We are looking for a friendly, reliable and guest-focusedNights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods at Crowne Plaza Liverpool John Lennon Airport.

Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.

About the role

As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.

Key responsibilities include:

• Building strong relationships with guests, adapting your approach to meet individual needs
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
• Providing drinks service on our residents bar
• Preparing and delivering food from our 24 hour menu for guests arriving through the night
• Checking out any early arrivals, ensuring accurate billing and a positve lasting impression
• Completing any clearning and set up required to ensure the hotel is ready for the next day
• Supporting the night audit process
• Ensuring fire and safety requirements are met

Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.

Other businesses may call this role Night Porter

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team [e-mail].

About you

Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.

You will also:

• Be comfortable using a range of technology, including MS Office.
• Communicate clearly and professionally with guests and colleagues.
• Remain calm, organised and solution-focused, particularly during quieter overnight periods.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Director Of Procurement & Cost to discuss the role in greater detail.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know [e-mail]- we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.