Guest Services Assistant (Nights)

Holiday Inn Ipswich; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known hotel chain in Ipswich is seeking a Night Guest Service Assistant. This role requires ensuring every guest enjoys a safe and outstanding experience out-of-hours. You will support hotel objectives, build relationships with guests, and maintain high product knowledge. Ideally, you should have prior customer service experience and be comfortable with technology. The position offers a range of benefits including career development and employee discounts.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across retailers and restaurants

50% off food and beverage in hotels

Free access to Leisure Clubs

Qualifications

• Previous experience in a fast-paced, customer-facing role is ideal.
• Ability to anticipate guests' needs is highly desirable.
• Comfortable using technology, including MS Office.

Responsibilities

• Ensure every guest receives a safe, outstanding experience.
• Support hotel in achieving brand and company metrics.
• Maintain high level of product and service knowledge.
• Build and develop relationships with guests.

Skills

Customer Service

Relationship Building

Technology Proficiency

Tools

MS Office

Job description

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Ipswich.

Nights Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [e-mail].

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Apprenticeships
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24 / 7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.