Guest Service Specialist

Mister Car Wash; Rochester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading car wash company in Rochester is seeking a Guest Service Specialist to provide exceptional customer service and promote membership programs. You will greet customers, enthusiastically sell products, and ensure customer satisfaction. The ideal candidate enjoys making connections, thrives in a fast-paced environment, and works well with others. This position offers career growth, same-day pay, and a range of benefits including medical, dental, and vision coverage.

Benefits

Same-day pay

PTO from day one

401(k) match

Tuition reimbursement

Qualifications

• Enjoy making meaningful connections with customers.
• Sell with passion and energy.
• Thrive in a fast-paced, outdoor work environment.

Responsibilities

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Ensure each customer leaves with a clean, dry, and shiny car.

Skills

Customer interaction

Sales ability

Team collaboration

Reliability

Job description

Mister Car Wash is leading the industry as the nation’s first publicly traded car wash company. We are a fast-growing, people-powered brand, driven by team members who make a difference every day.

Our team is the heart and face of our brand, and by supporting them, we ensure they deliver the same care, connection, and exceptional experience to every customer.

As we accelerate our growth across the country, we’re looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special.

Why Join Mister?

• Be part of an extraordinary team.
  Work where the energy is high and people are the heart of the business. Everything we do is guided by our core values: We Care, We Work Hard, and We Have Fun.
• Supercharge your career growth.
  We’re scaling nationally and investing in leadership at every level. Our industry-leading training programs will immerse you in our culture, brand standards, and operational playbook.
• Make any day a payday.
  With same-day pay, you have access to your money as you earn it.
• Enjoy amazing benefits.
  Mister team members enjoy PTO from day one and great benefits, including affordable medical, dental and vision, 401(k) match, stock purchase plan, tuition reimbursement, and more!

Your Day, the Mister Way

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Enjoy variety, hands‑on work, and rewarding days.
• Keep our sites clean, inviting, and well‑maintained.
• Collaborate with team members to complete tasks and achieve goals.

You’d Make a Great GSS If You…

• Enjoy making meaningful connections with customers.
• Sell with passion and energy.
• Love working with others to get things done.
• Thrive in a fast‑paced, outdoor work environment.
• Are open to feedback and learning new things.
• Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Mister Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E‑verify system nationwide.