Guest Service Manager

The Hoxton Southwark; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A trendy hotel in London is seeking an experienced Guest Service Manager to oversee front office operations. The role involves leading and inspiring the reception team to provide memorable guest experiences from arrival to departure. Candidates should possess strong leadership skills and be committed to delivering exceptional service. Join a vibrant environment where your contribution directly impacts guest satisfaction and hotel success.

Qualifications

• Experience in managing a front office or reception team.
• Strong leadership and motivational skills.
• Ability to provide exceptional guest experiences.

Responsibilities

• Support daily Front Office operations and lead the team.
• Create a memorable guest experience from check-in to check-out.
• Empower and motivate receptionists to perform at their best.

Job description

Company Description

We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Southwark

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pubs very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, Londons longest oyster list and panoramic views of the city.

Seabird : Enjoy panoramic views in the heart of Southwark. Featuring an array of sea-to-table offerings with Portuguese and Spanish influences.

Job Description

What youll do

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again

Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experienc...