Guest Service Manager

21c Museum Hotels; Birmingham; On-site; GBP 27,000; Full time

Job summary

A leading hospitality company in Birmingham is seeking an experienced Guest Service Manager to oversee hotel operations. The ideal candidate will have significant hotel experience, strong customer service skills, and a passion for food and beverage. This full-time role requires flexibility for shifts on days, evenings, and weekends. A competitive salary and benefits are offered.

Qualifications

• 2 years hospitality management or supervisory experience is essential.
• Proven supervisory experience in hospitality, ideally within Accor-brand properties.
• Guest service is a top priority for you.

Responsibilities

• Deliver a great experience for guests as Duty Manager.
• Help check-in, manage reservations, and perform day-to-day duties.
• Devise departmental rotas and manage F&B shifts.

Skills

Hotel experience

Customer service

Food and beverage knowledge

Supervisory skills

Job description

Overview

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The role

This is an ideal position for Guest Service Manager who is looking to take the next step in their career and join our busy Ibis Styles Birmingham NEC & Airport in this full-time position working 40 hours a week.

Perfect for someone with hotel experience and a passion for food and beverage and customer service, the role offers a salary of £26,517.60 per annum plus benefits.

Responsibilities

• You will be able and willing to turn your hand to all aspects of hotel life, always focussed on delivering a great experience for our guests and setting a great example for your colleagues as a senior member of the team and as Duty Manager
• You will be a friendly addition to the Reception team and help check-in, with reservations and day-to-day duties
• You'll be devising departmental rotas
• You will also be working in the bar and restaurant, running F&B shifts
• We have a big meeting space, so you automatically will help the team there

Qualifications

• Proven supervisory experience in hospitality, ideally within Accor-brand properties.
• 2 years hospitality management or supervisory experience is essential
• A solid background in F&B operations or front desk
• Guest service is a top priority for you.
• Collaboration is key in your work ethic.
• Networking and engaging with new faces is part of your skill set.
• Proficient in computers and adept at handling calls professionally.
• As an experienced hotelier you know that we\'re a 24/7 operation, so flexibility to work days, evenings, weekends and holidays should be expected.

ibis Styles Birmingham Airport & NEC is a busy hotel welcoming conference delegates and world travellers and has a busy F&B and conferencing operations in addition to its guest accommodation. There\'s parking onsite and Birmingham International train station is just a few minutes walk away.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.