Guest Service Assistant - Food and Beverage - HI Leicester

Valor Hospitality Careers UK; Leicester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality company in Leicester is looking for a Guest Service Assistant to provide exceptional dining experiences. The ideal candidate will assist in food and beverage preparation, maintain cleanliness, and offer excellent customer service. This role offers competitive pay at £12.21 per hour, with various employee benefits including discounts and wellness programs.

Benefits

Exclusive discounts for employees

Free meals while on duty

Generous refer-a-friend bonuses

Qualifications

• Previous experience in a similar role is desirable.
• Flexible to work various shifts including evenings and weekends.
• Strong commitment to delivering high standards.

Responsibilities

• Assist in the preparation and serving of food and beverages.
• Maintain cleanliness and organisation of dining areas.
• Provide excellent customer service by addressing inquiries.

Skills

Excellent communication skills

Attention to detail

Ability to work in a fast-paced environment

Job description

Overview

Guest Service Assistant - Food and Beverage, £12.21 per hour, Casual worker

Get paid for doing what you love, get loads of rewards and benefits and learn new skills whilst you earn.

We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Assistant, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience.

Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you.

Key Responsibilities

• Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner.
• Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards.
• Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.
• Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
• Assist in the coordination and execution of events and special functions.
• Ensure all areas are well-stocked and presented impeccably at all times.

Desired Skills And Experience

• Previous experience in a similar role within the hospitality industry is desirable but not mandatory.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong attention to detail and a commitment to delivering high standards.
• Flexible to work various shifts, including evenings, weekends, and holidays.

Benefits

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Join Our Team

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.