Guest Service Assistant (Casual)

Holiday Inn Milton Keynes East; Newport Pagnell; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel in the UK is seeking a Guest Service Assistant for a fixed-term role concluding on 31st March 2026. In this role, you will deliver excellent service across various guest-facing areas, support check-in/out processes, and maintain hotel standards. Ideal candidates should be passionate about hospitality, possess strong communication skills, and be proactive in their work. This opportunity allows for career development and offers various benefits, including discounts and free use of leisure facilities.

Benefits

Career development through funded apprenticeships

Discounts on hotel stays

Free use of gyms and leisure facilities

24/7 access to wellbeing support

Qualifications

• A genuine passion for people and hospitality.
• Experience is not essential but is a plus.
• Ability to work as part of a team.

Responsibilities

• Deliver excellent service across reception and restaurant.
• Support with check in/out and food service.
• Build genuine relationships with guests.
• Maintain cleanliness across guest areas.

Skills

Strong communication skills

Proactive approach

Comfortable using technology

Tools

MS Office

Job description

This is a fixed term role, concluding 31st March 2026

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

This role reports directly to the Guest Service Manager.

What you’ll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

What we’re looking for

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you’re friendly, motivated, and love making people’s day, this could be the role for you!

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.