Guest Service Assistant

Lighthouse Hotel Management; South Cambridgeshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hospitality management company is seeking a part-time Guest Service Assistant at Holiday Inn Express Cambourne. The role requires delivering outstanding customer service, strong administration skills, and a positive attitude. Ideal candidates should have a background in similar roles and possess good communication and organization skills. This position offers opportunities for career growth and includes competitive salary and employee benefits.

Benefits

Competitive salary

Career growth opportunities

Employee discounts

Training and development programs

Meals on duty provided

Death in service benefit

Qualifications

• A proven track record in a similar role.
• Ability to work in a dynamic and fast-moving environment.
• Strong communicator who loves to engage with guests.

Responsibilities

• Deliver excellent customer service to guests.
• Assist in all areas of front of house operation.
• Maintain a smart professional appearance.

Skills

Excellent customer service

Strong administration skills

Good telephone manner

Good organization

Communication skills

Planning skills

Job description

We at the Holiday Inn Express – Cambourne, Cambridge West, are looking for a casual Guest Service Assistant.

Guest Service Assistant - Part-time, Permanent

Guest Service Assistant - 24 hours a week

Lighthouse Hotel Management are recruiting for the exciting role of part time Guest Service Assistant at the Holiday Inn Express Cambourne - Cambridge West. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing to learn. You will be a team player to assist in all areas of the front of house operation.

What Are We Looking For?

• A great personality and be genuine, approachable and attentive
• A proven track record in a similar role
• Good organisation, communication and planning skills gained through previous experience

Experience Required

• Ability to work in a dynamic and fast-moving environment.
• Have high energy and a fearless do-it-yourself attitude.
• Desire to learn and develop.
• Strong communicator that loves to chat to our guests.
• Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.
• Smart professional appearance
• A sense of humour

Nice to Have

• Hotel reception experience.
• A good working knowledge of hotel systems is desirable but not essential.
• Ability to work under pressure independently.
• Basic kitchen experience.

Where Will You Be Working?

The Holiday Inn Express Cambourne - Cambridge West is operated under the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What's In It for You?

• Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform & Meals on duty provided
• Death in service benefit for contracted employees

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.