Guest Service Agent (Casual)

Hilton Worldwide, Inc.; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading international hotel chain is hiring a Guest Service Agent in Edinburgh on a casual contract, allowing flexible shifts. Main duties include providing exceptional customer service in guest reception and food & beverage areas, maximizing room occupancy, and ensuring guest satisfaction. Successful candidates will have a customer-focused background and strong communication skills. The role offers competitive pay and benefits, including free meals and flexible hours.

Benefits

Competitive hourly rate of £12.47

Instant access to earned wages

Free meals while on duty

Free parking (subject to availability)

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.
• Professional manner with an emphasis on hospitality.

Responsibilities

• Ensure an efficient reception experience for Guests.
• Achieve positive outcomes from Guest queries.
• Maximize room occupancy and upsell services.
• Deliver food and drink orders with exceptional service.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

Job Number

HOT0C7QG

Work Locations

Hampton by Hilton Edinburgh Airport Edinburgh Airport Edinburgh EH12 9DN

Job Description - Guest Service Agent (Casual) (HOT0C7QG)

Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! : Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

Hourly Rate of £12.47

A WORLD OF REWARDS

We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost.

Opportunity to work additional hours when you can

Free and healthy meals when on duty

Free Parking (subject to availability)

Modern and inclusive Team Member’s areas

As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

What will I be doing?

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments

• Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation

Follow company brand standards

What are we looking for?

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Calm, efficient, and organized with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a Guest

Professional manner with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office