Guest Experience & VIP Relations Coordinator

Novotel & ibis Balikpapan; Greater London; Vor Ort; GBP 17.000 - 24.000; Vollzeit

Zusammenfassung

Accor is seeking a bubbly, confident Guest Relations Coordinator to join our team in Greater London. This role focuses on creating memorable guest experiences and coordinating across hotel operations.

You will welcome guests in the lobby, look after VIPs, respond to online feedback, and support Finance, HR, and other departments. Excellent communication and organisational skills are essential.

Join us to deliver energetic guest service and contribute to a responsible hospitality culture.

Qualifikationen

• Be a bubbly, outgoing personality with a natural ability to connect with people.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to multitask.
• A proactive, flexible and hands-on attitude.
• Confidence working independently and collaborating across departments.
• Previous experience in hospitality or guest relations is desirable.
• Good computer skills, including Microsoft Office.

Aufgaben

• Be a welcoming and engaging presence in the lobby.
• Look after VIP guests, ensuring personalised experiences.
• Respond to online guest reviews and feedback.
• Support Finance and Commercial teams with admin tasks and coordination.
• Assist HR with employee engagement activities.

Kenntnisse

Communication skills

Relationship-building

Organisational skills

Proactive attitude

Tools

Microsoft Office

Jobbeschreibung

Accor is seeking a bubbly, confident Guest Relations Coordinator to join our team in Greater London. This role focuses on creating memorable guest experiences and coordinating across hotel operations.

You will welcome guests in the lobby, look after VIPs, respond to online feedback, and support Finance, HR, and other departments. Excellent communication and organisational skills are essential.

Join us to deliver energetic guest service and contribute to a responsible hospitality culture.