Multiskilled FOH Team Member

Novotel Hotels; Stevenage; On-site; GBP 21,000 - 25,000; Full time

Job summary

Novotel Stevenage is seeking a Multiskilled Front of House team member to welcome guests, provide a warm welcome, and ensure smooth lobby operations during morning and evening shifts.

You will share brand knowledge, assist guests, answer inquiries, check in guests, and collaborate with Housekeeping and maintenance to keep the hotel welcoming and safe.

Qualifications

• Experience in reception within the hospitality industry
• Experience with Opera PMS preferred
• Smart and professional appearance
• Calm under pressure
• Excellent customer service and communication skills
• IT literate

Responsibilities

• Welcome guests and visitors from around the world, building relationships with new and returning guests and creating an atmosphere of genuine conviviality
• Ensure accuracy and professionalism with information
• Be present and visible in the lobby, easily identifiable by guests, and anticipate their needs by promptly responding to queries and requests
• Work closely with a fantastic team, fostering positive relationships with other departments, including Housekeeping and maintenance

Skills

Guest relations

Attention to detail

Team player

IT literacy

Tools

Opera PMS

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

As the multiskilled FOH team member, you embody Novotel’s progressive values through your presentation, personality and energy. You are the welcoming presence in the lobby during morning and evening hours, ensuring guests feel safe, supported, and well-cared-for. With a wealth of brand, hotel and city knowledge, guests instinctively turn to you for assistance. By connecting meaningfully with guests, you will become a familiar face and source of inspiration for progressive ideals for guests and Heartist® alike.

Your Primary Responsibilities Will Include

• Welcome guests and visitors from around the world, building relationships with new and returning guests and creating an atmosphere of genuine conviviality.
• Ensure accuracy and professionalism with information.
• Be present and visible in the lobby, easily identifiable by guests, and anticipate their needs by promptly responding to queries and requests.
• Work closely with a fantastic team, fostering positive relationships with other departments, including Housekeeping and maintenance.

Qualifications

As a Hotel Staff, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Additional Information

• Experienced, preferably at supervisor level, on Reception within the hospitality industry
• Ideally experience working with Opera (not mandatory - training will be provided)
• Be of a smart and professional appearance and have an endearing personality
• A true people person who can remain calm under pressure
• Excellent customer service and communication skills
• IT Literate
• Desirable own transport