Guest Relations Coordinator

Accor; England; On-site; GBP 17,000 - 24,000; Full time

Job summary

Accor in the United Kingdom is seeking a bubbly, confident Guest Relations Coordinator to join our team. This varied role focuses on connecting with guests, creating memorable experiences, and supporting hotel operations.

You will welcome guests in the lobby, assist VIPs, respond to reviews, support Finance/Commercial tasks, and help HR with engagement initiatives. This is an hourly role paying £14.80 with incentives.

Qualifications

• Previous hospitality experience or guest-facing role is desirable.
• Strong communication and relationship-building skills.
• Excellent organisational and multitasking abilities.
• Proactive, flexible, hands-on attitude with ability to work across departments.

Responsibilities

• Be a welcoming, engaging presence in the lobby, building genuine connections with guests.
• Look after VIP guests, ensuring personalised and memorable experiences.
• Respond to and follow up on online guest reviews and feedback.
• Support Finance and Commercial teams with administrative tasks and coordination.
• Assist HR with employee engagement activities, events and initiatives.

Skills

Guest relations

Communication

Organisational skills

Multitasking

Proactive attitude

Independent working

Collaboration

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

We’re looking for a bubbly, confident and highly organised Guest Relations Coordinator to join our team!

This is a varied and exciting role, perfect for someone who loves connecting with people, creating memorable guest experiences and getting involved in different areas of hotel operations.

For this role, we’re paying an hourly rate of £14.80 plus incentives.

What You’ll Be Doing

• Be a welcoming and engaging presence in our lobby, building genuine connections with guests.
• Look after our VIP guests, ensuring personalised and memorable experiences.
• Respond to and follow up on online guest reviews and feedback.
• Support our Finance and Commercial teams with administrative tasks and coordination.
• Assist HR with employee engagement activities, events and initiatives.

What We’re Looking For

• A bubbly, outgoing personality with a natural ability to connect with people.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to multitask.
• A proactive, flexible and hands‑on attitude.
• Confidence working independently and collaborating across departments.

If you're a people person who loves variety, thrives in a busy environment and can combine great energy with great organisation, we'd love to hear from you!

Qualifications

• Previous experience in hospitality, guest relations, front office or a customer-facing role is desirable.
• Strong organisational and multitasking skills.
• Good computer skills, including Microsoft Office.
• Confidence in handling guest feedback and communicating professionally.A positive attitude and willingness to learn new skills.