Guest & Owner Experience Concierge

Hoburne Ltd; Minehead; On-site; GBP 12,398,000 - 20,664,000; Part time

Benefits offered by this job

Competitive pay

Benefits platform

Team Card 50% off food & drink

Free golf park membership

Holiday discounts

Leisure facilities access

33 days holiday pro-rata

Employee Assistance Programme (EAP)

Job summary

Hoburne Blue Anchor in Minehead is seeking a part-time Guest & Owner Experience Co-Ordinator to join the team. You will manage reception operations, owner accounts, aftersales, and support sales while championing face-to-face communication.

This fixed-term contract covers 16 hours per week with shift flexibility. Evening, weekend and Bank Holiday work may be required. The role offers Hoburne benefits and access to leisure facilities across our parks.

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Strong communication skills, both written and verbal, with the ability to build rapport with guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Knowledge in Microsoft Office and other office software, with the ability to learn and use park management systems.

Responsibilities

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Skills

Receptionist experience

Communication skills

Organisational skills

Microsoft Office

Tools

Microsoft Office

Park management systems

Job description

Hoburne Blue Anchor in Minehead is seeking a part-time Guest & Owner Experience Co-Ordinator to join the team. You will manage reception operations, owner accounts, aftersales, and support sales while championing face-to-face communication.

This fixed-term contract covers 16 hours per week with shift flexibility. Evening, weekend and Bank Holiday work may be required. The role offers Hoburne benefits and access to leisure facilities across our parks.