Guest & Owner Experience Concierge

Parkdean Resorts UK Limited; Lowestoft; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discounts

Friends and family discounts

Team member discount 30%

Career development & training

Job summary

Parkdean Resorts UK Limited in Kessingland Beach, Lowestoft is seeking an Owner and Guest Experience Advisor to welcome owners and guests, provide park information, and ensure a memorable stay. You will work with our receptionist team to handle check-ins, answer questions, and assist with events, delivering friendly service and a positive guest experience every day.

No experience? No worries—training is provided, and a supportive team helps you grow in a fun, customer-focused role at one of

Qualifications

• No prior experience required.
• Positive attitude and team spirit.
• Willingness to learn.

Responsibilities

• Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
• Provide guests and owners with information about the park, entertainment and local attractions, in person or over the phone.
• Support and assist with owner and guest requests and feedback and resolve issues promptly.
• Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
• Assist in delivering memorable events for both owners and guests.

Job description

Parkdean Resorts UK Limited in Kessingland Beach, Lowestoft is seeking an Owner and Guest Experience Advisor to welcome owners and guests, provide park information, and ensure a memorable stay. You will work with our receptionist team to handle check-ins, answer questions, and assist with events, delivering friendly service and a positive guest experience every day.

No experience? No worries—training is provided, and a supportive team helps you grow in a fun, customer-focused role at one of