Part-Time Guest Experience Coordinator

Woodlake Trails; Compton; On-site; GBP 9,500 - 12,000; Part time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Life Insurance

Eye test voucher

Employee assistance programme

Job summary

Park Holidays UK is seeking a Receptionist to deliver outstanding guest service at a busy park. You will be the first point of contact for visitors, handling inquiries, reservations, payments, and information on park facilities.

This part-time role offers 16 hours per week and a permanent position within a friendly team. You'll provide a warm, efficient reception experience, manage administrative duties, and support upselling opportunities.

Qualifications

• Strong communication and interpersonal skills.
• A passion for customer service and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Reception or front-of-house experience is desirable but not essential.
• This role is subject to a DBS check.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide information on park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay relevant information about facilities.
• Operate the Park telephone system efficiently.
• Complete Welcome Packs with programs, membership cards, etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upsell extended stays and upgrades.
• Contact hire fleet guests to chase booking payment as per Company agreement.

Skills

Communication

Customer service

Organisational skills

Teamwork

DBS check

Job description

Park Holidays UK is seeking a Receptionist to deliver outstanding guest service at a busy park. You will be the first point of contact for visitors, handling inquiries, reservations, payments, and information on park facilities.

This part-time role offers 16 hours per week and a permanent position within a friendly team. You'll provide a warm, efficient reception experience, manage administrative duties, and support upselling opportunities.