Guest & Owner Experience Coordinator - Hoburne Blue Anchor

Hoburne Ltd; Minehead; On-site; GBP 12,398,000 - 20,664,000; Part time

Benefits offered by this job

Competitive pay

Benefits platform

Team Card 50% off food & drink

Free golf park membership

Holiday discounts

Leisure facilities access

33 days holiday pro-rata

Employee Assistance Programme (EAP)

Job summary

Hoburne Blue Anchor in Minehead is seeking a part-time Guest & Owner Experience Co-Ordinator to join the team. You will manage reception operations, owner accounts, aftersales, and support sales while championing face-to-face communication.

This fixed-term contract covers 16 hours per week with shift flexibility. Evening, weekend and Bank Holiday work may be required. The role offers Hoburne benefits and access to leisure facilities across our parks.

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Strong communication skills, both written and verbal, with the ability to build rapport with guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Knowledge in Microsoft Office and other office software, with the ability to learn and use park management systems.

Responsibilities

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Skills

Receptionist experience

Communication skills

Organisational skills

Microsoft Office

Tools

Microsoft Office

Park management systems

Job description

Here at Hoburne Blue Anchor are looking for a part time Guest & Owner Experience Co-Ordinator to join their team.

The successful applicant will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.

Key responsibilities

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications:

• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Knowledge in Microsoft Office and other office software, with the ability to learn and use park management systems.

This is a fixed term contract, offering 16 hours per week. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish.The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.