Guest-Focused Front Desk Receptionist – Leeds Hotel

The-Queens-Hotel; Leeds; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

28 days holiday

Benefits portal

Employee Assistance Line

Wagestream

Résumé du poste

The Queens Hotel in Leeds is seeking a dedicated Receptionist to join our Truly Talented team. Reporting to the Front Office Manager, you will greet guests, handle inquiries, and maintain the highest service standards in a fast-paced environment.

You will be responsible for front desk duties, reservations, and guest satisfaction, contributing to a positive guest experience and smooth daily operations at The Queens Hotel.

Qualifications

• Greeting guests in a warm, friendly manner and delivering excellent service.
• Handling inquiries and requests efficiently, face-to-face or over the phone.
• Maintaining front desk standards and contributing to a fast-paced team.

Responsabilités

• Greet guests and manage check-ins/check-outs.
• Answer phones, respond to inquiries, and route messages.
• Support coordination with other hotel departments as needed.

Description du poste

The Queens Hotel in Leeds is seeking a dedicated Receptionist to join our Truly Talented team. Reporting to the Front Office Manager, you will greet guests, handle inquiries, and maintain the highest service standards in a fast-paced environment.

You will be responsible for front desk duties, reservations, and guest satisfaction, contributing to a positive guest experience and smooth daily operations at The Queens Hotel.