Guest Services Receptionist - Front Desk & Hospitality

Axiom Hospitality Limited; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hotel discounts

Holiday allowance

Retail discounts

Employee assistance

Wagestream access

Stayover incentive

Referral bonus

Awards & rewards

Job summary

Located in the heart of Leeds, The Queens Hotel, part of Axiom Hospitality, invites applications for a Receptionist to join our fast-paced front desk team.

Reporting to the Front Office Manager, the successful candidate will greet guests, handle inquiries by phone and in person, and uphold the high standards of service we promise.

We offer a competitive annual salary (£26,436.80), hotel discounts, generous holiday entitlement, wellbeing support, and opportunities for training and progression.

Qualifications

• Guest-facing hospitality experience is preferred.
• Excellent communication and a friendly, proactive approach.
• Right to work in the UK.

Responsibilities

• Greet guests warmly and provide courteous, efficient front-desk service.
• Handle guest inquiries face-to-face and over the phone.
• Support front desk operations while upholding high service standards.
• Work as part of a busy, target-driven team.

Job description

Located in the heart of Leeds, The Queens Hotel, part of Axiom Hospitality, invites applications for a Receptionist to join our fast-paced front desk team.

Reporting to the Front Office Manager, the successful candidate will greet guests, handle inquiries by phone and in person, and uphold the high standards of service we promise.

We offer a competitive annual salary (£26,436.80), hotel discounts, generous holiday entitlement, wellbeing support, and opportunities for training and progression.