Night Reception Leader: Guest Service Mastery

Axiom Hospitality Limited; Leeds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hotel discounts

Holiday entitlement (28 days + bank)

Retail discounts

Mental health support

Wagestream pay access

Stayover after 1 year

Career progression

Referral bonus £250

Service awards

Job summary

The Queens Hotel in Leeds is seeking an Assistant Reception Manager (Nights) to lead the reception team during night hours and maintain top guest service levels. Reporting to the Front Office Manager, you will be a brand ambassador delivering courteous, efficient service around the clock.

Join a busy, hardworking team with opportunities for progression, a comprehensive benefits package, and ongoing training in a supportive environment within Axiom Hospitality's growing portfolio.

Qualifications

• Passion for the hospitality industry and guest experience.

Responsibilities

• Oversee day-to-day reception operations during night shifts.

Skills

Hospitality passion

Reception experience

Guest service

Leadership

Personal presentation

Communication

Team player

Job description

The Queens Hotel in Leeds is seeking an Assistant Reception Manager (Nights) to lead the reception team during night hours and maintain top guest service levels. Reporting to the Front Office Manager, you will be a brand ambassador delivering courteous, efficient service around the clock.

Join a busy, hardworking team with opportunities for progression, a comprehensive benefits package, and ongoing training in a supportive environment within Axiom Hospitality's growing portfolio.