Leisure Club Reception & Guest Experience Host

Village Hotels; Sheffield; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & Drink

Friends & Family

Brand discounts

Mental Health support

Job summary

Village Hotels is seeking a friendly Leisure Receptionist to greet guests, manage bookings, and ensure smooth entry to the leisure club. You’ll be the face of the club, delivering a warm welcome and handling guest enquiries with care.

Previous hospitality experience helps, but attitude matters most; you’ll receive training, support, and opportunities to grow within our Village team, with a focus on guest satisfaction and team collaboration.

Responsibilities

• The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
• Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
• Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
• Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
• Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.

Job description

Village Hotels is seeking a friendly Leisure Receptionist to greet guests, manage bookings, and ensure smooth entry to the leisure club. You’ll be the face of the club, delivering a warm welcome and handling guest enquiries with care.

Previous hospitality experience helps, but attitude matters most; you’ll receive training, support, and opportunities to grow within our Village team, with a focus on guest satisfaction and team collaboration.