Leisure Club Front Desk Lead — Guest Experience

Village Hotels; Ashton-under-Lyne; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Gym memberships

Hotel stays

Food & drink discounts

Friends & family discounts

Brand discounts via Village app

Employee assistance programme

Job summary

Village Hotels is seeking a friendly Leisure Receptionist to be the face of our club. You will deliver a warm welcome, manage bookings, and ensure only legitimate members and guests gain entry.

You will maintain spotless reception areas, present yourself professionally, and share knowledge about hotel facilities and opening times. Previous experience helps, but attitude matters most as you join a busy team.

Qualifications

• Hospitality or customer service experience preferred.
• Strong interpersonal skills and a positive attitude required.

Responsibilities

• The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
• Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
• Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
• Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
• Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.

Skills

Customer service

Communication

Teamwork

Job description

Village Hotels is seeking a friendly Leisure Receptionist to be the face of our club. You will deliver a warm welcome, manage bookings, and ensure only legitimate members and guests gain entry.

You will maintain spotless reception areas, present yourself professionally, and share knowledge about hotel facilities and opening times. Previous experience helps, but attitude matters most as you join a busy team.