Wellness Café Team Member

Virgin Active; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Pension fund

50% discount on Kauai meals while on/d

Complimentary Virgin Active membership

Job summary

Virgin Active UK, Kauai brand, is seeking a Team Member to join our social wellness offering in London. This full-time role (40 hours per week) focuses on delivering warm service, preparing fresh food and beverages to brand standards, and ensuring a clean, welcoming cafe environment for members and guests.

You'll work with Food & Beverage teams, handle POS payments, follow allergen procedures, and contribute to maintaining Virgin Active brand standards while supporting training for new team

Qualifications

• Experience in customer service, hospitality or food service preferred.
• Food Allergy and Intolerance Training.
• Food Safety Level 2 qualification (or willingness to obtain).
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process orders and payments accurately using POS systems.
• Maintain knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Skills

Customer service

Food safety

Communication

Attention to detail

Teamwork

Education

Food Safety Level 2

Job description

Virgin Active UK, Kauai brand, is seeking a Team Member to join our social wellness offering in London. This full-time role (40 hours per week) focuses on delivering warm service, preparing fresh food and beverages to brand standards, and ensuring a clean, welcoming cafe environment for members and guests.

You'll work with Food & Beverage teams, handle POS payments, follow allergen procedures, and contribute to maintaining Virgin Active brand standards while supporting training for new team