Guest Experience Team Member - Night Shift (Leeds)

Merkur Slots UK Limited; Leeds; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with retailers

Employee assistance programme

Job summary

MERKUR Slots UK Ltd is seeking a Team Member for Harehills, Leeds. The role involves maintaining clean venue standards, delivering great customer service, and supporting promotions to ensure a smooth gaming experience.

You’ll work in a retail/hospitality setting with training provided to become proficient in the brand’s standards. The position offers part-time hours (12 per week) with pay between £12.84 and £13.84 per hour, including a night rate of £13.84 between 23:00 and 06:00.

Qualifications

• Experience in a retail, hospitality or gambling environment.
• Delivered excellent customer service.
• Willingness to learn and develop.

Responsibilities

• Ensure venue housekeeping is maintained to high standards.
• Offer service rounds and refreshments per brand guidelines.
• Monitor customer behavior and report any suspicious or disruptive activity.
• Assist with administration and data accuracy as required.
• Support promotions to run smoothly and maintain customer satisfaction.
• Interact with customers during shifts and log interactions per policy.

Skills

Customer service experience

Retail/hospitality/gambling

Willingness to learn

Flexible

Job description

MERKUR Slots UK Ltd is seeking a Team Member for Harehills, Leeds. The role involves maintaining clean venue standards, delivering great customer service, and supporting promotions to ensure a smooth gaming experience.

You’ll work in a retail/hospitality setting with training provided to become proficient in the brand’s standards. The position offers part-time hours (12 per week) with pay between £12.84 and £13.84 per hour, including a night rate of £13.84 between 23:00 and 06:00.