Guest Experience Team Member – Gaming Venue (Night Shifts)
MERKUR Casino UK
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Benefits offered by this job
Job summary
MERKUR Casino UK is seeking a Part-time Team Member (Gainsborough area) to join our vibrant venues in the UK. You will help deliver a great gaming experience, assist with rounds and refreshments, and maintain high standards of venue presentation. A friendly, customer‑facing role with weekends and Bank Holidays on a rota basis.
You will be supported with industry training and development in a fast-paced environment, ensuring compliance and a welcoming atmosphere for guests.
Qualifications
- Experience in retail, hospitality or gambling environments.
- Demonstrated ability to deliver excellent customer service.
- Willingness to learn and develop within the role.
- Flexible and dedicated to shift work including weekends/bank holidays.
- Strong attention to detail in a fast-paced venue.
- Industry and compliance training will be provided.
Responsibilities
- Maintain venue housekeeping to high standards for gaming equipment, floors, walls and surfaces.
- Serve rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour and identify any suspicious or disruptive activity.
- Help with administration tasks to maintain 100% accuracy.
- Support promotions to run smoothly and contribute to their success.
- Ensure customer service aligns with company standards and aims for satisfaction.
Skills
Job description
MERKUR Casino UK is seeking a Part-time Team Member (Gainsborough area) to join our vibrant venues in the UK. You will help deliver a great gaming experience, assist with rounds and refreshments, and maintain high standards of venue presentation. A friendly, customer‑facing role with weekends and Bank Holidays on a rota basis.
You will be supported with industry training and development in a fast-paced environment, ensuring compliance and a welcoming atmosphere for guests.
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