Night Shift Customer Service Team Member (16h/wk)

Merkur Slots UK Limited

Newmarket

On-site

GBP 14,717,000 - 15,863,000

Part time

6 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

28 days holiday

Quarterly bonus

Pension scheme

Life assurance

Retail discounts

Employee assistance

Job summary

MERKUR Slots UK Limited is seeking a Team Member on a part-time night shift in Newmarket. You will be welcoming customers, maintaining venue standards and helping deliver a great gaming experience while working 16 hours per week and earning £12.84–£13.84 per hour.

You'll join a customer-focused team in a busy retail/hospitality setting, receive training, and have access to a quarterly bonus, pension, life assurance and other benefits as part of our employee rewards program.

Qualifications

Experience working in a retail, hospitality or gambling environment
Experienced delivering excellent customer service
Willingness to learn and develop
Flexible and dedicated
Attention to detail
Industry and compliance training will be given

Responsibilities

To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
To ensure service rounds and refreshments are offered in line with brand guidelines.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
To assist with any administration as required to 100% accuracy.
To help ensure that promotions run smoothly and are a success.
To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.