Guest Experience Team Member | Front of House

Rank Group; United Kingdom; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary: £12.71 per hour +

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Paid breaks

Rewards platform

Job summary

Rank Group is seeking a friendly Team Member to greet guests, serve great food and drinks, and keep the venue buzzing from first hello to final game. You’ll follow clear standards, support across areas, and elevate issues when needed.

You'll bring a customer-first attitude, energy, and teamwork. Training is provided; a real contract is offered with 8–35 hour shifts, paid breaks, and staff perks including discounts and benefits.

Qualifications

• Customer-first attitude with great people skills
• Pace & focus in a busy environment; organised with good attention to detail
• Team player energy - clear communication and willingness to learn on shift
• Experience: previous customer-service experience helpful but not essential; full training provided

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions
• Game support: help customers understand how our games work and keep energy high around the venue
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly
• One-team mindset: communicate clearly with colleagues and jump in where needed - Front of house, floor, Food & Beverage, cleaning - so service flows smoothly

Skills

Customer service

People skills

Team player

Communication

Attention to detail

Fast-paced environment

Job description

Rank Group is seeking a friendly Team Member to greet guests, serve great food and drinks, and keep the venue buzzing from first hello to final game. You’ll follow clear standards, support across areas, and elevate issues when needed.

You'll bring a customer-first attitude, energy, and teamwork. Training is provided; a real contract is offered with 8–35 hour shifts, paid breaks, and staff perks including discounts and benefits.