Guest Experience Supervisor - Front Desk

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

EAP

Hotel discounts

F&B discounts

Life Assurance

Car scheme

Earned wages access

Pension

Learning & development

Job summary

Splendid Hospitality Group seeks a Guest Service Supervisor for Holiday Inn Express - York East on a part-time basis. You will lead the Front Office team, guide Guest Service Assistants, and oversee shift operations to ensure smooth service and memorable guest experiences.

You’ll coordinate across departments, maintain service standards, and drive a welcoming, home-like atmosphere for guests. The role emphasizes leadership, teamwork, and delivering consistent guest satisfaction.

Qualifications

• Experience leading front desk teams in a hospitality setting.
• Strong guest service mindset and ability to guide a team.

Responsibilities

• Lead the shift team, keep service smooth and memorable.
• Ensure guests feel at home from check-in to check-out.
• Support and motivate your team, ensuring tasks run seamlessly.
• Act as the on-duty person across departments to make guest experiences effortless.

Skills

Team leadership

Guest service

Communication

Job description

Splendid Hospitality Group seeks a Guest Service Supervisor for Holiday Inn Express - York East on a part-time basis. You will lead the Front Office team, guide Guest Service Assistants, and oversee shift operations to ensure smooth service and memorable guest experiences.

You’ll coordinate across departments, maintain service standards, and drive a welcoming, home-like atmosphere for guests. The role emphasizes leadership, teamwork, and delivering consistent guest satisfaction.