Guest Services Supervisor: Lead Guest Experience

Holiday Inn Express Aberdeen; Aberdeen City; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel stays

Food and beverage discounts

Health and wellbeing programmes

Employee Assistance Programme

Job summary

Cairn Group is seeking a motivated Front of House Supervisor for Holiday Inn Express Aberdeen City Centre. You will support daily operations, lead by example, coach teammates and coordinate workloads to ensure exceptional guest experiences.

Ideal candidates bring hospitality experience, strong leadership, and a collaborative mindset to help grow their hospitality careers within Cairn Group’s supportive environment.

Qualifications

• Experience in hospitality or customer-facing environments.
• Proven ability to lead and mentor a team.
• Strong communication and interpersonal skills.

Responsibilities

• Support day-to-day operation of the front of house department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Skills

Hospitality experience

Customer service

Leadership

Communication

Team management

Coaching

Organization

Job description

Cairn Group is seeking a motivated Front of House Supervisor for Holiday Inn Express Aberdeen City Centre. You will support daily operations, lead by example, coach teammates and coordinate workloads to ensure exceptional guest experiences.

Ideal candidates bring hospitality experience, strong leadership, and a collaborative mindset to help grow their hospitality careers within Cairn Group’s supportive environment.