Guest Service Supervisor

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

EAP

Hotel discounts

F&B discounts

Life Assurance

Car scheme

Earned wages access

Pension

Learning & development

Job summary

Splendid Hospitality Group seeks a Guest Service Supervisor for Holiday Inn Express - York East on a part-time basis. You will lead the Front Office team, guide Guest Service Assistants, and oversee shift operations to ensure smooth service and memorable guest experiences.

You’ll coordinate across departments, maintain service standards, and drive a welcoming, home-like atmosphere for guests. The role emphasizes leadership, teamwork, and delivering consistent guest satisfaction.

Qualifications

• Experience leading front desk teams in a hospitality setting.
• Strong guest service mindset and ability to guide a team.

Responsibilities

• Lead the shift team, keep service smooth and memorable.
• Ensure guests feel at home from check-in to check-out.
• Support and motivate your team, ensuring tasks run seamlessly.
• Act as the on-duty person across departments to make guest experiences effortless.

Skills

Team leadership

Guest service

Communication

Job description

Guest Service Supervisor

Department: Front Office

Employment Type: Part Time

Location: Holiday Inn Express - York East

Compensation: £13.21 / hour

Description

Picture this: you're leading a team that makes every guest feel at home from the moment they arrive. You keep the shift running smoothly, guiding Guest Service Assistants, supporting across departments, and making sure every detail is taken care of. From busy check-ins to seamless guest experiences, each day brings variety, people, and plenty of chances to make a difference. As a Guest Service Supervisor, you're not just part of the story, you're shaping the moments and memories our guests will take home.

Key Responsibilities

You'll be at the heart of the guest experience, guiding your team to deliver exceptional service and making every stay truly memorable. Here's what you'll be up to:

• Leading the team on shift, keeping service smooth, personal, and memorable.
• Ensuring that the guests feel at home, from check-in to check-out, and pitching in wherever they need a hand.
• Supporting and motivating your team, ensuring tasks and operations run seamlessly.
• Act as the person on duty across departments, making every guest experience effortless.

What Makes You Splendid?

We live by our values – and we'd love you to bring them to life every day:

• Open - you're friendly, approachable, and make guests and colleagues feel welcome.
• Nimble - you adapt quickly, stay calm under pressure, and keep things running smoothly.
• Brilliant - you lead by example, take pride in delivering outstanding service, and help your team shine.
• Honest - you're reliable, trustworthy, and uphold the highest standards.

Bring your energy, warmth, and passion for people, we'll give you the tools and support to thrive.

Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.