Guest Experience Supervisor — Flexible Hours

Rbh Hospitality Management; Wotton; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel stays for you, family

Free meals on duty

Wagestream

Discounts RBH hotels

Refer a Friend scheme

Family leave

Flexible working

Employee Assistance Programme

Career development

Social events and wellbeing

Descripción de la vacante

RBH Hospitality Management is seeking a Reception Supervisor to lead the Reception team and ensure a warm, memorable guest experience from arrival to departure. You will support daily operations, supervise shifts and help deliver outstanding service with confidence and personality.

You'll welcome guests, oversee check-ins and check-outs, handle enquiries and coaching, and collaborate with Housekeeping and other departments to maintain high standards.

Formación

• Hospitality experience is essential, ideally within a hotel Reception or Front Office environment.
• Previous supervisory or team-leading experience would be an advantage.
• Experience using Opera would be an advantage, alongside a proactive attitude.

Responsabilidades

• Supervise the day-to-day operation of Reception, ensuring smooth and efficient shifts.
• Lead, motivate, and support the Reception team to deliver exceptional guest experiences.
• Welcome guests and oversee seamless check-ins and check-outs.
• Handle guest enquiries, feedback and complaints professionally, finding positive solutions.
• Support with team training, development and maintaining service standards.
• Ensure reservations, payments, billing and Reception administration are completed accurately.
• Manage shift handovers and ensure clear communication across the team.
• Work closely with Housekeeping, F&B and other departments for a seamless guest experience.
• Support the Reception Manager with daily operations, team performance and continuous improvements.
• Lead by example and bring Wonderfully Wotton personality to every interaction.

Conocimientos

Supervisory experience

Customer service

Communication

Organisational skills

Herramientas

Opera

Descripción del empleo

RBH Hospitality Management is seeking a Reception Supervisor to lead the Reception team and ensure a warm, memorable guest experience from arrival to departure. You will support daily operations, supervise shifts and help deliver outstanding service with confidence and personality.

You'll welcome guests, oversee check-ins and check-outs, handle enquiries and coaching, and collaborate with Housekeeping and other departments to maintain high standards.