Guest Experience Supervisor – Fast-Paced Pub Team

The Boot, Histon; Histon; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training program

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus £1,500

Food discounts 50% at Heartwood Inns/

Birthday gift

Long Service Recognition

Retail discounts via Reward Gateway

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a Supervisor to join our team. You’ll help look after service on the floor, support management on shift, and contribute to delivering warm, memorable experiences for guests across our venues.

Ideal candidates have at least 1 year of fast-paced restaurant experience, a people‑centric approach, and the energy to lead a team in a vibrant hospitality environment. Generous staff benefits apply as part of our Stepping Stones programme.

Qualifications

• Must be a people person with strong interpersonal skills and the ability to make guests feel special.
• Experience in supervising service on the floor and supporting management with shift setup and close downs.
• Ideally 1 year of experience in a fast-paced, fresh food restaurant.

Responsibilities

• Support service on the floor and supervise team members during shifts.
• Assist management with shift setup, running service and close-downs.

Skills

People skills

Team supervision

Restaurant experience

Job description

Heartwood Collection is seeking a Supervisor to join our team. You’ll help look after service on the floor, support management on shift, and contribute to delivering warm, memorable experiences for guests across our venues.

Ideal candidates have at least 1 year of fast-paced restaurant experience, a people‑centric approach, and the energy to lead a team in a vibrant hospitality environment. Generous staff benefits apply as part of our Stepping Stones programme.