Guest Experience Supervisor – Fast-Pace Pub & Brasserie

Heartwood Inns Ltd; Southam CP; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Employee Assistance Program

Early pay access

Maternity/Paternity leave

Referral bonus

Food discounts

Birthday gift

Long service recognition

Retail discounts via Reward Gateway

Cycle to work

Job summary

Heartwood Collection is seeking a Supervisor to join our award-winning group of pubs and brasseries. You will oversee service elements on the floor, support the team, and assist management during shifts, with a focus on guest experience and smooth operations across our Heartwood Inns venues.

We offer training, early-pay options, maternity/paternity leave, staff discounts, and a referral scheme. If you’re passionate about hospitality and workplace warmth, join us to grow with an expanding estate.

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• You’re confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs.
• Ideally, at least 1 year of experience in a fast-paced, fresh food restaurant.

Skills

People skills

Guest service

Team supervision

Job description

Heartwood Collection is seeking a Supervisor to join our award-winning group of pubs and brasseries. You will oversee service elements on the floor, support the team, and assist management during shifts, with a focus on guest experience and smooth operations across our Heartwood Inns venues.

We offer training, early-pay options, maternity/paternity leave, staff discounts, and a referral scheme. If you’re passionate about hospitality and workplace warmth, join us to grow with an expanding estate.