Guest Experience Runner: Fast-Paced Pub Team & Growth

Heartwood Collection; Chalfont St. Peter; Remote; GBP 15,000 - 18,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus £1,500

Food discounts 50%

Family/friends discount 20%

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is hiring a friendly Runner to join our team across our award-winning pubs and brasseries. You will help deliver excellent guest experiences with a smile, support the front-of-house team, and learn our hospitality standards in a fast-paced environment.

We offer the National Living Wage plus TRONC, bespoke Stepping Stones training, access to Hospitality Action, EarlyPay, generous leave, and a range of staff perks including referral bonuses and food discounts across Heartwood

Qualifications

• You thrive in a people-focused role and enjoy making guests feel welcome.
• Strong communication and team collaboration are essential.
• Experience in hospitality or guest service is a plus.

Skills

People skills

Communication

Customer service

Job description

Heartwood Collection is hiring a friendly Runner to join our team across our award-winning pubs and brasseries. You will help deliver excellent guest experiences with a smile, support the front-of-house team, and learn our hospitality standards in a fast-paced environment.

We offer the National Living Wage plus TRONC, bespoke Stepping Stones training, access to Hospitality Action, EarlyPay, generous leave, and a range of staff perks including referral bonuses and food discounts across Heartwood