Guest Experience Supervisor | Lead Service & Team

Heartwood Inns Ltd; Guildford; Hybrid; GBP 14,000 - 19,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training

Employee Assistance Program with Hosp.

EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus up to £1,500

50% off food at Heartwood Inns/Brasser

20% discount for family and friends

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Inns Ltd is seeking a Supervisor to join our award-winning hospitality group. You will help lead on-floor service, supervise team members, and support management during shifts across Heartwood Inns and Brasserie Blanc locations. The role offers progression opportunities and a friendly, home-like atmosphere in our pubs and brasseries.

We value guest experience, teamwork, and reliability. Training is provided through our Stepping Stones programme, with benefits including early pay access

Qualifications

• You’re a people person with great interpersonal skills and guest focus.
• Confident in supervising service on the floor and assisting management.
• Ideally 1 year of experience in a fast-paced, fresh food restaurant.

Responsibilities

• Look after elements of service and supervise team on the floor.
• Assist management with shift setup and close downs.

Skills

People skills

Guest service

Team supervision

Shift support

Job description

Heartwood Inns Ltd is seeking a Supervisor to join our award-winning hospitality group. You will help lead on-floor service, supervise team members, and support management during shifts across Heartwood Inns and Brasserie Blanc locations. The role offers progression opportunities and a friendly, home-like atmosphere in our pubs and brasseries.

We value guest experience, teamwork, and reliability. Training is provided through our Stepping Stones programme, with benefits including early pay access