Guest Experience Supervisor — Growth & Training Path

Heartwood Inns Ltd; Histon; A distancia; GBP 14.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stepping Stones training programme

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus

Food discounts at Heartwood Inns & Br/

Birthday gift & Long Service

Reward Gateway discounts

Cycle to Work Scheme

Descripción de la vacante

Heartwood Collection is seeking a Supervisor to lead guest-focused service across our cosy pubs and brasseries. You will oversee floor operations, support management on shift, and help train team members in a fast-paced, fresh-food environment.

With a strong emphasis on hospitality, you’ll ensure high standards, create welcoming experiences, and benefit from training programs, employee discounts, and a referral bonus as part of our supportive rewards.

Formación

• Excellent interpersonal skills and guest service mindset.
• Confident in supervising floor activities and assisting management.
• Ideally 1 year of experience in a fast-paced, fresh-food restaurant.

Responsabilidades

• Look after service elements and support team on the floor.
• Assist management with shift setup and close downs.
• Support colleagues in a fast-paced, fresh-food setting.

Conocimientos

People skills

Guest service

Team supervision

Shift support

Descripción del empleo

Heartwood Collection is seeking a Supervisor to lead guest-focused service across our cosy pubs and brasseries. You will oversee floor operations, support management on shift, and help train team members in a fast-paced, fresh-food environment.

With a strong emphasis on hospitality, you’ll ensure high standards, create welcoming experiences, and benefit from training programs, employee discounts, and a referral bonus as part of our supportive rewards.