Guest Experience Specialist – Warm Welcome & Service

Haven; Skipsea; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays

Discounts at Haven in-store purchases

Free access to Haven facilities

Job summary

Haven is seeking a Guest Experience Team Member to welcome guests and owners, ensuring their stay feels special and memorable. You’ll be the heart of the reception, delivering cheerful greetings and attentive service to create a positive first impression.

This full-time role at Haven includes comprehensive training and ongoing support, with opportunities for career development and funded qualifications to enhance your skills in guest relations.

Qualifications

• Experience in customer service or reception roles is beneficial but training is provided.
• Customer-focused with a passion for working with people.
• Strong listening and clear communication, professional and friendly.

Responsibilities

• Greet guests with a friendly smile at the reception to create a welcoming first impression.
• Listen to questions or concerns and take thoughtful, personalised action.
• Collaborate with team members to deliver seamless guest and owner service.
• Actively listen to feedback and share insights with relevant teams.
• Create a welcoming, clean, safe environment for guests, owners and visitors.

Skills

Customer service

Reception

Guest relations

Communication

Job description

Haven is seeking a Guest Experience Team Member to welcome guests and owners, ensuring their stay feels special and memorable. You’ll be the heart of the reception, delivering cheerful greetings and attentive service to create a positive first impression.

This full-time role at Haven includes comprehensive training and ongoing support, with opportunities for career development and funded qualifications to enhance your skills in guest relations.