Guest Experience Team Member

Haven; Craig; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Inclusive work environment

Comprehensive training and support

Career development opportunities

Team perks and discounts

Job summary

Haven is seeking a Guest Experience Team Member to greet guests and owners, ensuring a welcoming, valued, and well-cared-for stay. You will help with inquiries, coordinate with colleagues for seamless service, and turn feedback into improvements.

The role emphasizes customer focus, strong listening, and a friendly, professional demeanor. Training is provided, with opportunities for career development and team perks.

Qualifications

• Experience in customer service roles beneficial but not essential; training provided.
• Customer focused with a passion for helping people.
• Ability to listen attentively and communicate clearly.

Responsibilities

• Greet guests with a friendly smile and create a welcoming atmosphere at reception.
• Listen to questions or concerns and respond with thoughtful, personalised action.
• Collaborate with team to deliver smooth, high-quality service for guests and owners.
• Share guest and owner feedback with relevant teams to improve service.

Skills

Customer service

Active listening

Clear communication

Guest relations

Job description

Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to£12.71 per hour depending on age
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.