Guest Experience Host — Reception & Service

Haven; Craig; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Inclusive work environment

Comprehensive training and support

Career development opportunities

Team perks and discounts

Job summary

Haven is seeking a Guest Experience Team Member to greet guests and owners, ensuring a welcoming, valued, and well-cared-for stay. You will help with inquiries, coordinate with colleagues for seamless service, and turn feedback into improvements.

The role emphasizes customer focus, strong listening, and a friendly, professional demeanor. Training is provided, with opportunities for career development and team perks.

Qualifications

• Experience in customer service roles beneficial but not essential; training provided.
• Customer focused with a passion for helping people.
• Ability to listen attentively and communicate clearly.

Responsibilities

• Greet guests with a friendly smile and create a welcoming atmosphere at reception.
• Listen to questions or concerns and respond with thoughtful, personalised action.
• Collaborate with team to deliver smooth, high-quality service for guests and owners.
• Share guest and owner feedback with relevant teams to improve service.

Skills

Customer service

Active listening

Clear communication

Guest relations

Job description

Haven is seeking a Guest Experience Team Member to greet guests and owners, ensuring a welcoming, valued, and well-cared-for stay. You will help with inquiries, coordinate with colleagues for seamless service, and turn feedback into improvements.

The role emphasizes customer focus, strong listening, and a friendly, professional demeanor. Training is provided, with opportunities for career development and team perks.