Guest Experience Team Member

Haven Holidays; Exmouth; On-site; GBP 18,000 - 23,000; Full time

Job summary

Haven Holidays in the United Kingdom is seeking a Guest Experience Team Member to be the heart of our guest and owner experience, making stays feel extra special.

You will greet guests, listen attentively, resolve questions, and work with the team to deliver seamless service, ensuring a welcoming and safe environment at all times.

Qualifications

• Customer-focused with a passion for working with people.
• Active listening, clear communication and a friendly, professional manner.
• Ability to handle guest questions and concerns with patience and tact.

Responsibilities

• Greet guests and owners with a warm welcome at reception.
• Listen to questions or concerns and take thoughtful action.
• Collaborate with team members to deliver seamless guest experiences.
• Share guest and owner feedback with relevant teams to improve service.
• Create a welcoming, clean and safe environment for guests and visitors.

Skills

Customer service

Communication

Listening

Professional manner

Job description

Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you'll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you'll play a key role in making every guest's stay unforgettable.

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.

• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.