Guest Experience Ambassador — Welcoming Service & Perks

Haven; Driffield; Remote; GBP 11,000 - 18,000; Full time

Benefits offered by this job

50% on-park dining

20% Haven Holidays discount

Facilities access

Brand/retailer savings

Job summary

Haven is seeking a Guest Experience Team Member to warmly greet guests at our reception and ensure a memorable stay. You’ll actively listen, respond to questions, and collaborate with colleagues to deliver seamless service for guests and owners.

Training is provided, with opportunities for career development and fully funded qualifications. Enjoy exclusive team perks and a supportive, inclusive workplace at Haven locations in the UK.

Qualifications

• Experience in customer service or guest-facing roles is beneficial but training is provided.
• Strong communication and listening skills with a friendly, professional manner.
• Ability to handle guest questions or issues with patience and tact.

Responsibilities

• Greet guests and owners at reception with a welcoming, upbeat attitude.
• Listen to questions and concerns and respond with personalised, efficient service.
• Work with the team to deliver smooth guest experiences and resolve issues.
• Gather guest feedback and share insights with relevant teams to improve service.

Skills

Customer service

Reception

Communication

Active listening

Problem solving

Teamwork

Job description

Haven is seeking a Guest Experience Team Member to warmly greet guests at our reception and ensure a memorable stay. You’ll actively listen, respond to questions, and collaborate with colleagues to deliver seamless service for guests and owners.

Training is provided, with opportunities for career development and fully funded qualifications. Enjoy exclusive team perks and a supportive, inclusive workplace at Haven locations in the UK.