Guest Experience Team Member NEW Posted today Driffield Far Grange Holiday Park

Haven; Driffield; A distancia; GBP 11.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% on-park dining

20% Haven Holidays discount

Facilities access

Brand/retailer savings

Descripción de la vacante

Haven is seeking a Guest Experience Team Member to warmly greet guests at our reception and ensure a memorable stay. You’ll actively listen, respond to questions, and collaborate with colleagues to deliver seamless service for guests and owners.

Training is provided, with opportunities for career development and fully funded qualifications. Enjoy exclusive team perks and a supportive, inclusive workplace at Haven locations in the UK.

Formación

• Experience in customer service or guest-facing roles is beneficial but training is provided.
• Strong communication and listening skills with a friendly, professional manner.
• Ability to handle guest questions or issues with patience and tact.

Responsabilidades

• Greet guests and owners at reception with a welcoming, upbeat attitude.
• Listen to questions and concerns and respond with personalised, efficient service.
• Work with the team to deliver smooth guest experiences and resolve issues.
• Gather guest feedback and share insights with relevant teams to improve service.

Conocimientos

Customer service

Reception

Communication

Active listening

Problem solving

Teamwork

Descripción del empleo

Position: Guest Experience Team Member
Type: Full-Time / Permanent
Pay Rates: Up to£12.71 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member,
you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.