Guest Experience Team Member – Haven

Haven; Skipsea; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays

Discounts at Haven in-store purchases

Free access to Haven facilities

Job summary

Haven is seeking a Guest Experience Team Member to welcome guests and owners, ensuring their stay feels special and memorable. You’ll be the heart of the reception, delivering cheerful greetings and attentive service to create a positive first impression.

This full-time role at Haven includes comprehensive training and ongoing support, with opportunities for career development and funded qualifications to enhance your skills in guest relations.

Qualifications

• Experience in customer service or reception roles is beneficial but training is provided.
• Customer-focused with a passion for working with people.
• Strong listening and clear communication, professional and friendly.

Responsibilities

• Greet guests with a friendly smile at the reception to create a welcoming first impression.
• Listen to questions or concerns and take thoughtful, personalised action.
• Collaborate with team members to deliver seamless guest and owner service.
• Actively listen to feedback and share insights with relevant teams.
• Create a welcoming, clean, safe environment for guests, owners and visitors.

Skills

Customer service

Reception

Guest relations

Communication

Job description

Position: Guest Experience Team Member
Type: Full-Time / Permanent
Pay Rates: Up to£12.71 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!