Guest Experience Host - Welcoming & Delighting Guests

Haven; Exmouth; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Inclusive work environment

Comprehensive training

Career development opportunities

Team perks and discounts

Free facility access

Job summary

Haven is seeking a Guest Experience Team Member to welcome guests and owners, ensuring they feel valued and looked after during their stay.

You will greet arrivals, handle questions, and work with the team to deliver memorable experiences. Training is provided, with clear opportunities for progression and your personal development.

Enjoy exclusive team perks, including discounts, free facility access, and a supportive, inclusive work culture.

Qualifications

• Experience in customer service is beneficial but training is provided.
• Customer-focused with a passion for people.
• Ability to maintain a professional, friendly manner and handle guest concerns.

Responsibilities

• Greet guests with a warm welcome at the reception area.
• Listen to questions or concerns and take thoughtful action.
• Collaborate with the team to deliver seamless service for guests and owners.
• Gather guest and owner feedback and share insights with relevant teams.
• Create a welcoming, clean, safe and inviting environment.

Skills

Customer focus

Active listening

Clear communication

Job description

Haven is seeking a Guest Experience Team Member to welcome guests and owners, ensuring they feel valued and looked after during their stay.

You will greet arrivals, handle questions, and work with the team to deliver memorable experiences. Training is provided, with clear opportunities for progression and your personal development.

Enjoy exclusive team perks, including discounts, free facility access, and a supportive, inclusive work culture.