Guest Experience Specialist – Reception & Upsell Pro

Adagio; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee benefit card offeringdiscount

Learning programs through our Academie

Opportunity to develop your talent and

Ability to make a difference through C

Job summary

Adagio in the United Kingdom is looking for a Reception Team Member to welcome guests, manage check‑in and check‑out, and ensure a memorable stay from arrival to departure.

You will add a personalised touch, promote hotel facilities, and seek opportunities to upsell, contributing to guest satisfaction and repeat visits.

We offer benefits through the Accor network, learning programs, career progression across properties, and a chance to make a positive impact through CSR activities.

Qualifications

• Team spirit.
• Guest oriented and service minded.
• Well organised.
• Has a strong sense of ethics, leads by example.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalised experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Skills

Team spirit

Guest oriented and service minded

Well organised

Has a strong sense of ethics, leads by

Job description

Adagio in the United Kingdom is looking for a Reception Team Member to welcome guests, manage check‑in and check‑out, and ensure a memorable stay from arrival to departure.

You will add a personalised touch, promote hotel facilities, and seek opportunities to upsell, contributing to guest satisfaction and repeat visits.

We offer benefits through the Accor network, learning programs, career progression across properties, and a chance to make a positive impact through CSR activities.