Reception Team Member

Accorhotel; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Learning programs through our Academie

Career growth within property and Acco

CSR activities participation

Job summary

Accor in Greater London is seeking a Reception Team Member to warmly greet guests, manage check-ins and settlements, and ensure memorable stays.

You will identify opportunities to enhance guests' experiences, promote hotel facilities, and deliver personalised service while upholding Accor's standards. This role offers growth within the property and across the Accor network.

Qualifications

• Team spirit required.
• Guest oriented and service minded.
• Well organised.
• Has a strong sense of ethics, leads by example.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalised experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Skills

Team spirit

Guest oriented

Well organised

Ethics

Job description

First impressions are everything! As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalised experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Your experience and skills include:

• Team spirit
• Guest oriented and service minded
• Well organised
• Has a strong sense of ethics, leads by example

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion