Guest Experience Associate - Reception & Upselling

Klarent Hospitality Limited; London Borough of Islington; Presencial; GBP 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounts on meals/rooms

Learning & progression

Friends & family rates

Employee assistance

Leisure club access

Long service awards

Recognition awards

Refer a friend bonus

Annual events

Free parking

Staff meals

Uniform provided

Resumo da oferta

Klarent Hospitality is seeking a Receptionist to join our busy team in London. You will greet guests, manage Check-In and Check-Out, and ensure a smooth guest experience.

The role requires excellent customer service, a team spirit, and basic IT skills. You will handle guest queries with speed and professionalism and promote hotel services to maximise occupancy.

We offer discounts, training, progression opportunities, and employee benefits across the group.

Qualificações

• Exceptional customer service is essential.
• Team player who collaborates with colleagues.
• Competent IT skills and ability to use hotel systems.
• Willingness to learn and adapt in a fast-paced environment.

Responsabilidades

• Greet guests and manage Check-In and Check-Out processes.
• Assist guests with queries in a timely and efficient manner.
• Demonstrate knowledge of room categories, rates, packages and products.
• Maximise room occupancy and promote services and facilities.
• Ensure high standards of security, fire safety and health regulations.

Conhecimentos

Exceptional customer service

Team player

IT proficiency

Work under pressure

Willingness to learn

Descrição da oferta de emprego

Klarent Hospitality is seeking a Receptionist to join our busy team in London. You will greet guests, manage Check-In and Check-Out, and ensure a smooth guest experience.

The role requires excellent customer service, a team spirit, and basic IT skills. You will handle guest queries with speed and professionalism and promote hotel services to maximise occupancy.

We offer discounts, training, progression opportunities, and employee benefits across the group.