Reception Team Member

Accor; London Borough of Hounslow; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs via Accor Academies

Opportunities to grow within the group

CSR activities

Job summary

Accor is seeking a Reception Team Member at Adagio London City East to welcome guests and manage check-in/check-out, ensuring a memorable stay. You will respond to requests, settle accounts, and contribute to personalized guest moments that make every visit special.

Join a supportive team and participate in promoting hotel facilities, driving upsell opportunities, and upholding the brand standards across our Adagio properties in London.

Qualifications

• Team spirit.
• Guest oriented and service minded.
• Well organised.
• Has a strong sense of ethics, leads by example.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalised experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Skills

Team spirit

Guest focus

Well organised

Ethical conduct

Job description

Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.

Adagio London City East is home to 132 modern apartments.Our aparthotel is ideally located in the heart of London, right next to the Tower Of London and Tower Bridge

Job Description

First impressions are everything!

As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalised experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Your experience and skills include:

• Team spirit
• Guest oriented and service minded
• Well organised
• Has a strong sense of ethics, leads by example

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion