Guest Experience Specialist — Live Theatre

ATG Entertainment; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent live entertainment provider in Birmingham is seeking a Customer Experience Team Member to deliver exceptional customer service and contribute to an engaging atmosphere. This fun and challenging role involves selling products during events and ensuring customer satisfaction. Applicants should be 18+, with a passion for the entertainment industry and a commitment to teamwork. This position offers various benefits, including mental wellbeing support and staff discounts.

Benefits

myStrength Mental Wellbeing App

WeCare Support Services

Theatre Tickets (Subject to Availability)

ATG+ Card

Staff Discounts

Pension

Access to ToothFairy – Dental access and guidance from home

Qualifications

• Experience in customer service is valued but not essential.
• Willingness to work in a fast-paced environment.
• Ability to engage and communicate effectively with guests.

Responsibilities

• Deliver exceptional customer service as the face of the company.
• Sell products and promote packages during events.
• Work as part of a team in a dynamic venue.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

A prominent live entertainment provider in Birmingham is seeking a Customer Experience Team Member to deliver exceptional customer service and contribute to an engaging atmosphere. This fun and challenging role involves selling products during events and ensuring customer satisfaction. Applicants should be 18+, with a passion for the entertainment industry and a commitment to teamwork. This position offers various benefits, including mental wellbeing support and staff discounts.