Guest Experience Specialist — Hospitality & Events

Kew Green Hotels; Chester; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Apprenticeships

Staff discounts

Gym access

Wellbeing support

Job summary

Kew Green Hotels in the UK is seeking a Guest Service Assistant to welcome guests across reception, restaurant, bar, meetings and events. You’ll receive full training to work in all guest‑facing areas and kick start your career in hospitality.

You’ll build genuine relationships with guests, work as part of a team, stay proactive, and feel comfortable using technology including MS Office. We offer development programmes, staff discounts, gym and wellbeing support, and early interview steps for

Qualifications

• Experience is great but not essential.
• Strong communication skills and ability to work in a team.
• Proactive approach and willingness to take initiative.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Assist with check in/out and conference setups.
• Build genuine relationships with guests and maintain cleanliness.
• Represent our values and brand standards in every shift.

Skills

Customer service

Teamwork

Communication

Tech-savvy

Tools

MS Office

Job description

Kew Green Hotels in the UK is seeking a Guest Service Assistant to welcome guests across reception, restaurant, bar, meetings and events. You’ll receive full training to work in all guest‑facing areas and kick start your career in hospitality.

You’ll build genuine relationships with guests, work as part of a team, stay proactive, and feel comfortable using technology including MS Office. We offer development programmes, staff discounts, gym and wellbeing support, and early interview steps for