Guest Experience Host

Kew Green Hotels; Bromsgrove; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Career development programme

Discounts on hotel stays

Gym access

Wellbeing and legal support

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests across reception, restaurant, bar and events. You’ll receive full training to work across all guest-facing areas, kick starting your hospitality career.

As part of the team, you will build relationships with guests, maintain presentation, and contribute to brand standards while delivering outstanding service every shift. Apply early and join a people-driven business.

Qualifications

• Strong communication skills and the confidence to work as part of a team.
• A proactive approach to notice what needs to be done and take action.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests across reception, restaurant, bar and events. You’ll receive full training to work across all guest-facing areas, kick starting your hospitality career.

As part of the team, you will build relationships with guests, maintain presentation, and contribute to brand standards while delivering outstanding service every shift. Apply early and join a people-driven business.